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Cookie policy

We use cookies and similar technologies to provide the best experience on our website. Refer to our Privacy Policy for more information.

Privacy Policy

Last updated: 3/27/24

This Privacy Policy describes how Charmes ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

Information We Collect Directly from You

The types of personal information we obtain directly from you may include:

  • Basic contact details: Name, address, phone number, and email.
  • Order information: Billing address, shipping address, payment confirmation, and phone number.
  • Account information: Username, password, and security questions.
  • Shopping information: Items you view, add to your cart, or add to your wishlist.
  • Customer support information: Details you provide when communicating with us.

Information We Collect Through Cookies and Other Technologies

We may use cookies, pixels, and similar technologies to automatically collect certain usage data, including:

  • Device information, browser information, and network connection details.
  • Interaction data such as pages viewed, time spent on the site, and links clicked.

Information We Collect from Third Parties

We may also collect personal information from third-party service providers, such as:

  • Payment processors for order fulfillment.
  • Analytics and advertising partners.

How We Use Your Personal Information

We use your personal information for the following purposes:

  1. Providing Products and Services: To fulfill your orders and provide customer support.
  2. Marketing and Advertising: To send promotional communications and tailor advertisements.
  3. Security and Fraud Prevention: To detect and prevent fraudulent or illegal activities.
  4. Legal and Regulatory Compliance: To comply with applicable laws and enforce our terms of service.

Cookies

We use cookies to enhance your user experience, perform analytics, and deliver personalized content. You may adjust your browser settings to disable cookies; however, this may limit some functionalities of the Services.

How We Disclose Personal Information

We may share your personal information with:

  • Service providers: Vendors assisting with order fulfillment, payment processing, and analytics.
  • Business partners: Advertising and marketing partners for promotional purposes.
  • Legal authorities: When required to comply with laws or enforce our rights.

We do not sell your personal information to third parties.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Right to Access: Request access to your personal information.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request correction of inaccurate data.
  • Right to Portability: Request a copy of your data in a transferable format.
  • Right to Restrict Processing: Request limitations on data processing.
  • Right to Withdraw Consent: Withdraw consent for data processing where applicable.
  • Managing Preferences: Opt out of promotional communications.

To exercise these rights, contact us at support@shopcharmes.com.

International Users

We process personal information globally and ensure compliance with data protection regulations in your region, including GDPR and other applicable laws.

Security and Retention of Your Information

We take reasonable measures to protect your personal information. The duration of data retention depends on legal, business, or contractual requirements.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at support@shopcharmes.com.